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SALFORD CITY COUNCIL THREAT LETTER CAUSES ELDERLY CITIZENS ANGUISH
 

Star date: 22nd October 2018

CALLOUS COUNCIL TAX LETTER SCARES ELDERLY 

Hundreds, and possibly thousands, of letters have been sent by Salford City Council to elderly people threatening them with the loss of their single person Council Tax discount as it states 'Records show that multiple adults are living at your address', even though they are widows and widowers. The letter tells them to fill in an online form 'within the next 14 days' or the discount will be cancelled.

"It's not fair to be treating your senior citizens in this way, it's just callous" says Jill Royle, whose 92 year old non-computer literate mother became totally agitated on receiving the letter "Salford Council needs to know how much anguish it's caused."

Full details here...


Threatening Salford Council Tax letter
click image to enlarge

When Jill Royle popped into her 92 year old mum's for a cup of tea, she found her worried and anxious about a letter she had received from Salford City Council over her Council Tax Single Person Discount.

The second line of the letter read that 'Records show that multiple adults are living at your address'. The letter told her that she must complete an online form 'within the next 14 days' or her single person discount would be cancelled. The letter ends with the threat of a fine for 'any person who knowingly supplies false information'...

"She was already in a state over this letter when I walked through the door, it was the first thing she said to me" recalls Jill "I could tell she'd been ruminating over it and getting herself into a state, no matter how much I tried to reassure her.

"That letter for my mum's generation is like they've already committed a crime" she adds "If I got a red bill it was water off a duck's back but for my mum it would be shameful, it would be like painting a big red cross on the front door because that is how they were brought up. She's never missed a bill, she's never defrauded anyone; she would never do that. And my mum wouldn't have a clue about computers; it's just absolutely ridiculous.

"I thought 'I've got to go in person and sort this out and get some sort of peace for her', because these little things, when people get older, become massive in their minds" she explains.

Jill went to the Civic Centre, where she was re-directed to one of the Gateways – but not before the woman on the desk told her that she'd had the same thing with her father-in-law who had also received one of the letters. Apparently, his wife had died the previous year and the letter brought back all the pain.

When Jill got to the Gateway, the manageress, who was totally sympathetic, said they had been getting complaints all day about the letter, looked into her mother's file and discovered that she had been recorded as 'Mrs V Royle' and 'Ms V Royle', as two separate people...

"I would love to get hold of the person who presented the template of this letter; you can't say it's a computer error because someone has to sit there and put this information into the computer" says Jill "It's not fair to be treating your senior citizens in this way, it's just callous."

The blameless manageress at the Gateway phoned her mum and finally put her mind at rest, apologising, but Jill is still furious with the Council...

"I think everybody who claims the single person discount would have got one because the Council clearly hasn't got a clue who lives where, even though they've got the electoral roll and everything else" says Jill, who also received the threatening letter "They don't care...but they need to know how much anguish they've caused."

Meanwhile the granddad of another resident, Bryan Blears, also got the same letter...

"It states there are multiple people at his address, which there haven't been in years, and he needs to respond online within 14 days or it will be cancelled" says Bryan "It is very concerning that single widowed OAPs are being given this deadline to respond online.

"It shouldn't be for elderly people to continually prove their circumstances to the Council in order to be eligible for the single-person discount which they are fully entitled to" he adds "Many people may be in hospital or otherwise unable to respond within 14 days and therefore may be placed into greater financial difficulty as a result of this move.

"Salford City Council should be looking at reducing its £17.5million loan interest rather than trying to take back money from people whose only crime is to live on their own" he concludes.

So is Salford City Council going to make a mass public apology? Is Salford City Mayor Paul Dennett going to issue a statement saying 'sorry' for the anguish and anxiety the letter has caused, scaring old ladies and gentlemen?

Watch this space...but don't hold yer breath...

Rayofsunshine wrote
at 19:02:41 on 29 October 2018
Jill,whilst sympathizing with the plight of your mother,someone must have informed thè council that your mother should be addressed as "Ms". Contrarư your suspicions,information held on chargepayeŕs isn't changed purely for the hell of it!
 
Jill Royle wrote
at 11:56:18 on 29 October 2018
Arnold Rimmer you are wrong in your assumption that the council only sent these to residents who have not informed the council about their circumstances. My mother has lived alone since my father died in 2004. The council caused my mother a great deal of distress with this letter. They explained their Multiple people comment by admitting that someone had entered Mum on their system as both Mrs and Ms. Their error! An apology is very much required.
 
Salford Star wrote
at 16:49:33 on 25 October 2018
See PJs comment below...Yep, totally agree it is mainly rubbish and we do wish they would stop it but we're not here to censor people unless it's libel, racist or stuff like that.
 
PJ wrote
at 16:47:29 on 25 October 2018
Dear Salford Star, are you going to let the comments be full of personal insults, bullying and pathetic name calling? You will loose any credibility if you allow such rubbish to pollute your pages. It is the same three or four contributors and it is puerile nonsense. They should not be commenting if they can not give others with a differing view respect. It is offensive and diminishes the legitimacy of your publication.
 
fletcherclifton wrote
at 08:24:03 on 25 October 2018
I'm sure that everyone would appreciate it if Rossi addressed the subject in hand rather than resorting to insults.
 
Bob the regular wrote
at 08:23:47 on 25 October 2018
As usual little Yezhov has got his underpants in a twist. As the editor might wish to confirm, I am not the person, and not connected to anyone who might have had a disagreement with any council staff at Walkden, though I can well understand how this happens when dealing with a few jobsworths. The best way to engage in intercourse with these council types is to complain to them how badly the true Salford people like yourself , has been treated,whilst other people are treated better, how its all the fault of the elected idiots. Then you really start to go on about what the idiots have done and how they don't know what they are doing. Then you slag the clowns off good style. The worse things you say about them, the more you get the council wallah on your side. Once they start laughing,you know you have won. Another good one is to tell them how bad it was when the council regraded their wage scales. (what the council did here was cut the wages of 45% of them by £100 a week, and give the other 55% an extra £20 a week, then the workers union had a vote on it, guess what happened) The ones the public are likely to be rowing with are the ones that have had their pay cut. All the readers of this journal know my opinion of our council,I make no secret of my hatred, but please believe me when I say that the councils workers hate them even more than I do. Our council workers on the whole are mainly good people. They are at the receiving end of cutbacks all the time, while they see their bosses unaffected. The high ranking workers have to be kept sweet, they have to cover up the cockups. So remember,just slag the electeds off, the more outrageous, the better the council staff will treat you.
 
Philip Giuseppe Rossi, The Broadwalk ... wrote
at 08:22:31 on 25 October 2018
Ray, Shouldn't you be hiding behind Miss Becky's skirt? I done told you You got no credibility no mo'. You just a little yezhov squawking like a demented parrot. We laugh at you. What Bob said is right, the Gate Way staff are often hard faced and rude. And Bob has a right to express his opinion. And at least it is Bob's opinion. Your opinions on the other hand, are merely the opinions of a secret and sinister band of Salford Labour councillors. I.E the hands that feed the dog (you, little Yezhov), and then pats him on the head for spreading Clowncil propaganda.
 
Rayofsunshine wrote
at 11:05:00 on 24 October 2018
Rossi,shouldn't you be job hunting rather than making "clever" comments on this site?
 
Rossi speaks wrote
at 08:42:57 on 24 October 2018
Dammit Ray, just be quiet, okay. Nobody really gives a fig about your phoney utterances. You're a Yes Man to a bunch of Muppets. A little red parrot squawking out whatever your political Masters at the Civic Centre tell you. You're out of credibility, and you're singing from the wrong hymn sheet. You little Yezhov.
 
Arnold Rimmer wrote
at 08:42:23 on 24 October 2018
Agree with rayofsunshine. The only people getting these letters are where data is wrong at the council, usually because the resident hasn't informed the council of changes in circumstances. They're not psychic so no apology necessary.
 
Rayofsunshine wrote
at 08:41:06 on 24 October 2018
Hopefully the next time Bob the regular decides to throw his weight arround in a gateway,the police will be called! I wonder how lippy he'll be in the choke? City Council Staff deserve respect,not aggression from pin head di*ķs!
 
Lynn MacDonald wrote
at 12:34:27 on 23 October 2018
Amazing isn't it that the council are quick off the mark when you are late with your council tax payment but you wait forever for a sorry from them. Ego inflated buffoons. Just remember this, we elect you and we can remove you from office with two small marks......... X
 
Rayofsunshine wrote
at 12:34:04 on 23 October 2018
Whilst concerned and indeed outraged by the unnecessary anguish caused to elderly charge payers, it should be pointed out that individuals should contact the council asap when changes in their household occur. As to having multiple enteries on the same system, this is quite common problem. For example, does Rayofsunshine and RaymondofSunshine refer to one or two persons?
 
Bob wrote
at 11:08:11 on 23 October 2018
Salford has alway been hard hearted toward the elderly residents. The Gateways staff are the most arrogant people I have had to deal with. They twist and turn everything you say and then threaten to have you ejected when you lose your temper. They really need to retrain their gateway staff, especially Walkden centre.
 
Joe O'Neill wrote
at 21:35:06 on 22 October 2018
I wonder if our single tenant Social housing Lab Councillors got a letter? I bet not:)
 
wrote
at 21:34:50 on 22 October 2018
I got this letter I have lived on my own for 14 years
 
Debbie wrote
at 21:34:39 on 22 October 2018
He will be if my dad gets one!
 
Pete Lowry wrote
at 21:34:34 on 22 October 2018
Sack anyone who was involved in generating this pathetic idea we could save a lot of council tax money by not employing these type of morons especially the head of salford council for allowing this to be issued
 
Beryl Parsons wrote
at 21:34:17 on 22 October 2018
I'm in my eighties and haven't had one. Is it just one or two particular areas? In which case it may a jobsworth sticking his or her oar in where it doesn't belong. May be worth making enquiries. By the way I AM computer literate and might give them an answer they won't like.
 
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