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BBC FOOTBALL FOCUS FOUL AT SALFORD LADS CLUB
 

Star date: 18th December 2011

SALFORD RESIDENTS LEFT ON SIDELINES AS BBC GETS ITS FOOTY FOCUS WRONG

`…this type of experience could really damage the reputation of the BBC in the community' David Timperely

Yesterday, as the BBC's Football Focus was broadcast live from Salford Lads Club, up to forty people were left out in the rain unable to gain access despite having tickets.

One Salford resident, David Timperley, informed the Salford Star that he arrived early with a ticket, well before the doors were open, only to be told that the venue was full. The "disappointed and angry" Smiths and Man United fan said: "It feels like Salford residents take a back seat and are excluded from such opportunities within their own city…"

Full story here…


Football Focus Ticket for Salford Lads Club
click image to enlarge

Yesterday, as Yaya Toure, Ole Gunnar Solskjaer and Ian Holloway starred in BBC's Football Focus, broadcast live from Salford Lads Club in Ordsall, up to forty furious people were locked out, despite having tickets to get in.

One Salford resident, David Timperley, told the Salford Star that he had applied for, and received, tickets for Football Focus Live Audience shows at the Lads Club and arrived well before the doors were due to open at 11:15am.

"I was told the venue was full" he explained "As you can imagine I was extremely disappointed to discover that despite having two tickets I wasn't allowed entry.

"Further, it was not made clear at any point on the website or on the ticket that we needed to arrive early due to a limited number of seats being available" he added "It was not explained that event entry was 'first come first served'. As a result, approximately forty people were left outside in the rain unable to gain access."

"I was born and live in Salford and my two passions are Man United and The Smiths, and this was a once in a lifetime opportunity to combine my two interests at the very special Salford Lads Club in my home city" he continued "The strategy of issuing more tickets than can possibly be accommodated is really unfair and a poor approach.

"In Salford we are passionate about the BBC's new home at MediaCityUK and this type of experience could really damage the reputation of the BBC in the community" he concluded "It feels like Salford residents take a back seat and are excluded from such opportunities within their own city."

A BBC spokesperson responded: "We apologise for any inconvenience caused and we are looking into what happened."

Update 19th December 2011

A BBC spokesperson added today...

"We’re sorry that people were turned away from this hugely popular event, and understand that it is very disappointing for them. With complimentary tickets, to ensure a full audience, the BBC has to issue more tickets than seats available.

The BBC explains in the Terms & Conditions, and on the ticket, that unfortunately your ticket does not guarantee you a seat on our shows where the tickets are complimentary. However we accept that in this case the popularity was miscalculated, and for that we apologise.” 

Those who were affected will be contacted shortly and offered  tickets to the next recording of A Question of Sport at MediaCityUK which takes place at the end of January.

Photo shows David and friend outside Salford Lads Club yesterday

Nachtschlepper wrote
at 12:50:26 AM on Saturday, December 24, 2011
Yeah for a 'non-story' it's certainly rattled somebody's cage.
 
Salford Star wrote
at 6:06:20 AM on Friday, December 23, 2011
Nice to see the Manchester Evening News has finally got this story into print today with an `exclusive' tag...
 
Ben P wrote
at 6:06:14 AM on Friday, December 23, 2011
H F... Hat a hypocrite you are. You log on just to abuse someone but make no reference to the subject in discussion of give reasons why you think what you do. FYI I work in recruitment... I do 10-12 hour days and have foregone 3 days holiday this year... I'm working over the Xmas period and have contempt for what the town hall stands for. Any more astute observations on me?
 
Nachtschlepper wrote
at 12:05:18 AM on Friday, December 23, 2011
Thanks Ben, I rest my case.
 
H F wrote
at 4:00:39 PM on Thursday, December 22, 2011
Ben P. Pompous is very appropriate . Ever considered council work ? Don't be trolling too late , you'll be late for your BBC security job , and I don't want you to miss the BBC chrimbo party . After all , we've all paid toward it ...
 
Ben P wrote
at 1:51:47 PM on Thursday, December 22, 2011
Nicht... I know what you mean... But dismissing views is not the definition of pompous (which is 'exaggeratedly or ostentatiously dignified or self important' according to the dictionary). I'm not sure that this is the way I have represented myself. Either way, I have not dismissed but accepted and argued my case with facts (an important one being I attended the event). Apologies if you were offended by the troll comment, but up until a certain point your messages were quite obtuse and resorting to name calling is always a sign of a troll. Anyway, let's just agree that we have different views on this article. I have put my argument forward based on hard facts and you seem to have some idealisms that differ. That's cool
 
Nachtschlepper wrote
at 12:54:57 PM on Thursday, December 22, 2011
Referring to people as trolls & dismissing other people's opinions, at least in my book, counts as being a pompous get. As for the chip on my shoulder, I'm a well balanced individual, I have a chip on both shoulders.
 
Dave's Brother wrote
at 12:54:53 PM on Thursday, December 22, 2011
Thanks for the advice about getting there earlier next time Ben. ;-)
 
Ben P wrote
at 10:23:30 AM on Thursday, December 22, 2011
Wow Nacht... That's a massive chip on your shoulder. What have you actually added I the debate other than scorn? What's your basis for the 'pompous' comment? The fact that I can write a sentence and don't agree with what you think? My bad for having my own opinion on things.
 
Nachtschlepper wrote
at 7:05:05 AM on Thursday, December 22, 2011
Yes Ben in your opinion, not that I care for the opinion of such a pompous get. Though nice of you to admit that the BBC did make a mistake in oversubscribing to the extent they did.
 
Ben P wrote
at 6:08:07 AM on Thursday, December 22, 2011
Correct in YOUR opinion Caroline... Others have different views
 
caroline wrote
at 2:57:44 AM on Thursday, December 22, 2011
Good reporting Salford Star..100% correct
 
Ben P wrote
at 2:57:28 AM on Thursday, December 22, 2011
Dave's Brother - thanks for the reply to my post... Nice to see it's not just trolls replying to this article. With all due respect and not trying to be insulting in any way - I knew the event was going to be over subscribed... It said that would be the case in the small print - it's always the case with live television screenings... They don't want to risk empty seats due to no shows. Taking this into account, I didn't think there would be many no-shows for an event such as this and I didn't want to risk not getting in. I had an idea it would be as you described with the queues. This is exactly the reason I arrived at 10.35 and got straight in... Worst case scenario would have been I'd be at the front of the queue. While I sympathise with you and the others who traveled a great distance to attend - look at how people go crazy for popular sporting or musical events; waiting hours for tickets and sleeping overnight at the location for some live performances... Granted, this was a different affair (and it was free), but in my opinion, arriving at the time you did was far too late assuming you knew it would be an over-allocated (as stated on the ticket) event. The BBC's mistake was over-allocating by so many extra tickets. They were following a ticket allocation policy that obviously was not relevant to a popular "one off" event such as this in an iconic location. Genuinely tough luck not getting in Dave's Brother - but if you had arrived as early as others you wouldn't have had a problem.
 
Dave's Brother wrote
at 12:08:30 PM on Wednesday, December 21, 2011
What do you mean arriving at that time Ben P. Do you mean arriving 15 minutes early? The point is the BBC did not follow their own terms and conditions. The tickets said doors open at 11.15 we arrived at 11.00 and the doors were shut, but the place was already full with 40 oblivious people stood outside in the rain. The BBC waited until about 11.20 to tell us the place was full. It doesn’t matter if the tickets are free or whether 'everyone should know' you turn up early for these events. These are the facts – it was poor organisation. Some of the people in queue had travelled form Yorkshire and the north east. To be fair the BBC have offered some of those who were let down alternative (guaranteed) tickets for a future event. Maybe VIP tickets for 2012 100 metes final, but more likely tickets for strictly come dancing or antiques road show...
 
Ben P wrote
at 8:55:23 AM on Wednesday, December 21, 2011
Nachtschlepper and Harry... You're making some bold assumptions on my comments there... And you know what they say about people who assume. To clarify. This is a non-story. Reason: Anyone who can't work out they need to arrive early to attend what will obviously be a popular event should not be surprised or moan and complain when they are turned away. It's simple. As many have pointed out, the terms were clearly printed on the ticket and these people did not arrive as early as the people who did get in. What was the basis of this story?
 
Harry Finetime wrote
at 5:59:04 AM on Wednesday, December 21, 2011
' Yet another silly article from Salford Star ' ??????????????? Definate lack of intelligence on your part , Ben P . Self-righteous apologists make me puke . Keep up the excellent reporting , Salford Star .
 
Nachtschlepper wrote
at 5:58:29 AM on Wednesday, December 21, 2011
Let us all bow in reverence to the superior intellect that is Ben P.
 
Ben P wrote
at 10:48:05 PM on Tuesday, December 20, 2011
I was one of the, of not the first person in on Saturday. I arrived at approximately 10.35 and was asked to queue by 2 bouncers... I was the only person waiting. After 60 seconds I was allowed in. Why did I arrive that early? It is common knowledge that tickets are over allocated for live tv shows and I wanted to secure my seat. What the hell do you expect turning up at that time for something as high profile as Football Focus. Yet another silly article from Salford Star demonstrating lack of intelligence on all parts
 
Harry Finetime wrote
at 2:21:19 PM on Tuesday, December 20, 2011
Gross inefficiency , much like council ' services ' . Ineptitude and inefficiency , the definition of 'life' in this Deadcity . Pathetic beyond words .
 
Mark wrote
at 5:21:01 PM on Monday, December 19, 2011
Nachtschlepper - Mines a John Smith's!
 
Kate wrote
at 5:20:57 PM on Monday, December 19, 2011
Television audience tickets are ALWAYS over allocated because people will get tickets and not turn up. If they only allocate to capacity then TV shows will go to air with only half an audience. Free tickets for the biggest shows on TV such as The X Factor auditions over allocate by hundreds, sometimes even thousands, so turning away 40 people is hardly a big deal. They're free, and people should know the t&cs when applying. You can't complain if you don't get in after turning up when the doors open. You need to get there much earlier.
 
Nachtschlepper wrote
at 11:27:07 AM on Monday, December 19, 2011
Ohhhh woopeefuckindoo, the beeb mentioned Salford a few times on a football show. I'm so happy I think I'll get a round in.
 
Mark wrote
at 8:16:37 AM on Monday, December 19, 2011
Actually, I am called Mark and the e-mail, not "e-amail", address I submitted is real. The point I made about the Star was meant in the context that I never seem to hear anything positive about Salford from the Star. It's all complaining and moaning about things that people have done and never praising the people that work hard to try and make our city better. Fair point about not instigating the article, the guy obviously felt aggrieved enough to make the complaint and I would have to agree to disagree on it. But try to highlight the positives a bit, like the fact that Salford did however get a lot of airtime on a national television programme. Oh, and I have done my fair share of "`moaning' or `complaining' about these issues" in the past, because I do care about Salford and I do always talk up the City instead of talking about how someone did this & that and I don't agree with it. That's all!
 
Daves Brother wrote
at 4:42:34 AM on Monday, December 19, 2011
The crux of the matter is if we had got there at 11 o'clock and there were a hundred+ people queuing (for 72 seats) then we'd have said fair enough (we should have got here sooner) and trudged home. The problem was the ticket said doors open at 11.15 and when we arrived at 11.00 it was already full. Further the BBC representative who came out to inform us said that only 90 tickets had been issued. 72 inside + 40 odd outside does not equal 90. I wonder how many seats were taken by the bbc? Anyway you live and learn...
 
Salford Star wrote
at 12:14:36 AM on Monday, December 19, 2011
See Mark's comment below...The Salford Star didn't instigate this article, the complaint was by someone who was genuinely `disappointed and angry' - and who gave a real e-amail address and name, unlike yourself. As far as your other comments go about the Star - are we `moaning' about £3.50 a day transport charges for the ill and elderly, while Salford Council spends £thousands on free buses to Media City? And are we `moaning' about the shutting down of day care centres for the ill and elderly, while Salford Council spends £millions subsidising corporate buildings? We don't hear people like yourself `moaning' or `complaining' about these issues - maybe you just don't care enough...
 
Nachtschlepper wrote
at 12:01:14 AM on Monday, December 19, 2011
Then why issue too many tickets. What a load of bollocks!
 
mark wrote
at 12:00:46 AM on Monday, December 19, 2011
This article is just another opportunity for the Salford Star to have a moan about someone trying to do something positive in our city. If the ticket says admission is not guaranteed then that would indicate he should get there early to get in. Its the guys fault for not getting there early enough. Stop banging on and moaning about everything and everyone that tries to show our city in a good light and stop picking faults with everything positive that is happening in our city. Are you jealous because you didn't bring the BBC to Salford, and you didn't build media city and help regenerate out city?
 
Steve Middleton wrote
at 10:10:29 AM on Sunday, December 18, 2011
The ticket above clearly states entry not guaranteed. That, surely, was an indication that you needed to get there early.
 
Albert wrote
at 8:37:03 AM on Sunday, December 18, 2011
Far from me to defend The Beeb but this is rife in the industry and is totally unacceptable! twice I have applied for tickets with Applause and both times turned away with the exact excuse. The airline industry does the same and oversells seats knowing that a certain percentage will not turn up. Boycott them and leave them with empty studios and they MAY start to do it right. (Don't hold your breat though).
 
Paul Brighouse wrote
at 8:36:40 AM on Sunday, December 18, 2011
Me & my mate are from Salford. Got there at 10.45 & got in no problems. We sat on the front row as well (after some crafty shuffling down from the back) & I got to ask a question.
 
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