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£16 TO CLEAN ONE WINDOW AT CITY WEST HIGH RISE ECCLES BLOCK
 

Star date: 1st May 2108

CITY WEST HOUSING TENANTS TAKEN TO THE CLEANERS

Back in March, the Salford Star reported from Cremer House in Eccles that City West Housing was proposing new window cleaning charges for tenants, which would have worked out, for one high rise tenant with three windows, at £12 per window per clean, for two cleans a year.

City West has now written to tenants on the block stating that having 'taken on board' 'customer feedback', they can now opt into just one clean a year Ė which works out even more expensive at over £16 per window...

Full details here...


City West Housing Trust certainly knows how to respond to complaints from its residents. Back in March this year, there were howls of protest from tenants at Cremer House in Eccles after the social housing company proposed to begin an exterior window cleaning service, despite residents claiming they were told initially that the windows were 'self cleaning'.

City West was proposing to clean the windows on "a twice yearly basis", with a fee of £1.30 per week, plus a 20p per week "management fee", on top of service charges already in place.

This worked out at around £6 per month, or £72 per year, for two cleans; one in spring and one in the autumn. Or £36 per clean.

Tenant, Ali Cassim told the Salford Star at the time: "My flat is one-bedroom so I only have three windows in it, which means that City West is charging me £12 per window per clean...How on earth have they reached a figure like that?"*

This week, Ali has been back in touch with the Star, showing a letter from City West to tenants concerning the window cleaning, stating that it has "taken on board... customer feedback".

The result? "We would now like to provide you with the opportunity to say whether you would prefer one or two cleans per year..."

One clean per year would be 98p per week (85p service charge and 13p management fee), which works out even more expensive, relatively than two cleans per year. For Ali's three windows it would cost £50.96 per year, or over £16 per window.

"You will note that the cost of one clean per year is not half of two cleans per year" states the City West letter to residents "This is due to the contractor being able to offer a more competitive price for more work volume..."

And just to add insult to the window pain, City West adds that the prices quoted "could be subject to change as the costs provided have been based on all blocks having 1 or 2 cleans per year..."

Ali still feels like he is "being taken to the cleaners", as do other residents who have been in touch with the Salford Star...


* See also the previous Salford Star article: Salford Tenants Taken To The Cleaners By City West Ė click here


Bob the regular wrote
at 18:40:00 on 07 May 2018
just behind clown hall,there is this guy who plays the ukelaely (cant spell it right). can we get him to play a little song on it about "when city homes are cleaning windows".We should ask the people in salford who are responsible for spending other peoples money, how much do they pay the people who clean the windows at their own homes. people like directors of salix and city west along with our beloved councilors. I bet its not £16 per window. Of course, there are some of these people that won,t know, they are not houseproud and don,t have a window cleaner.

Andy Burslem wrote
at 07:52:35 on 06 May 2018
Another stitch up for the shafted citizens of Salford .

wrote
at 08:24:09 on 03 May 2018
This doesn't surprise me anymore. I had new windows put in curtsy of Salix Homes. My flat is now colder and I can hear the motorway outside whereas before I barely heard it! Thanks Salix, ya skinflintin shower of barstewards!

Bob the regular wrote
at 18:38:57 on 02 May 2018
Is this cleaning charge compulsory? If so, it will make those people who have to pay it realise how city west ,the council and all the rest of them waste cash. If its not,all the people in the block have to do is wait until the lads are going paste on the cradle and negotiate direct. for the houseproud,, I reckon a fiver should do it easily. there again you could get 4 four cans for that, and have dirty windows. you take your pick.

Bob wrote
at 06:00:39 on 02 May 2018
City west needs to be brought back under Council control. Repairs are terrible. Anywhere up to a year for a simple repair. Staff terrible to talk to, rent very high. I dont know a single person who likes City West.

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